• Ramp: The Best Experience Is the One You Don’t See

    Ramp: The Best Experience Is the One You Don’t See

    Ramp, Eric Glyman, and the position they built by accident and never named A note before we begin: I have been watching Ramp for a while now, and I think highly of what Eric Glyman and his co-founders have built.…

  • Fin: The Man Who Hated Bots Now Sells the Most Personal One

    Fin: The Man Who Hated Bots Now Sells the Most Personal One

    I have been following what Intercom, now Fin, has been building for years. Eoghan McCabe’s willingness to destroy a functioning business to rebuild it around a conviction is rare, and it deserves to be taken seriously. This analysis exists because…

  • Up Didn’t Build a Bank. It Built a Generation of Savers

    Up Didn’t Build a Bank. It Built a Generation of Savers

    A note before you read this: Dom, Grant, Xavier: I have been watching what you have built with genuine admiration for the past few weeks. Up is one of the few products in Australian finance where you can trace a…

Dive deep into business, brand and strategy.

  • iPhone flu

    Why the iPhone? Why not Blackberry? Don’t worry, I’ll get to that too, a bit later, though. But first, I have a confession. I think I’ve got the iPhone flu. All I can think of is the iPhone. Be it during work, those odd – chicken and duck – meetings,…

  • Off to WordPress

    After much reluctance and anticipation I’ve finally switched over to WordPress from Blogger. Yes, there were those times when anxiety levels went through the roof – attempts to make sense of hosting servers, DNS, mySQL and other similar nerdy quacks became quite an orgy in themselves. I even ended up…

  • Sunita, the seductress

    If I could recollect that day for you, then, it was an indolent Saturday. I had woken up to a wet and sticky morning. It had just finished raining outside and the AC had tripped. The only thing anyone could do is blame faith or the government. Being pissed with…

  • Break rules. It feels damn good!

    Growing up, I was brandished by my peers as the renegade, the square peg in a round hole, the tomato potato. Let me tell you, they made no mistake. I could care less of what they thought. What went off their father’s anyways? Punctuality and I hadn’t been acquainted yet.…

  • Brandishing brands is the name of the game

    “Yes dad, that’s right. People are foolish to waste money on big brands, one can buy the same t-shirt at the local shop for Rs. 200”. That’s how an argument ended with my dad on the phone, following my purchase of an expensive branded t-shirt. The number of international brands…

  • Your Operating Model is Your Strategy Made Inevitable

    Your Operating Model is Your Strategy Made Inevitable

    Why most companies fail at execution and how the 4-Level Operating Model Canvas fixes the strategy-to-results gap. A $17 billion technology budget tells you more about JPMorgan Chase’s operating model than any org chart ever could. While competitors debate “digital transformation,” JPMorgan simply engineered their entire organization around one inevitable…

  • Stop Polishing Sentences. Start Bending Space-Time

    Stop Polishing Sentences. Start Bending Space-Time

    A $1.50 hot dog does more positioning than a $150k rebrand. Costco hasn’t budged that price tag since 1985, and it screams one word more loudly than any copywriter ever could: VALUE. After fifteen years of fielding objections about “positioning,” two patterns repeat: Both objections confuse gravity with glitter. Let’s…

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