Chapter 9 — Good, Bad & Ugly

Good, Bad & Ugly

“Ahhhhh, it’s time to relax,
And you know what that means,
A glass of wine, your favourite easy chair,
And of course reading this chapter in your email inbox.

So go on, indulge yourself,
That’s right, kick off your shoes, put your feet up,
Lean back and just enjoy the story.
After all, reading soothes even the savage beasts.”

—Intro, SMASH, Offspring (all time favourite album)

Welcome to Chapter Nine. We’re picking up where we left off two weeks ago. Why the disappearance, Paul? Where were you, bruh? Okay okay, we’ll deal with it, albeit, in a moment. I know I have some explaining to do.

Side note: I have updated T—S—F with open files from July. Yay!

Today I’m going to share my worst client experience. Thinking of it makes me recoil, grind my teeth — ensuing violent thoughts — and shudder in disbelief. Emotions best expressed in the song “Bad Habit” by Offspring (last reference to the album, promise).

As designers (and creative folk at large) we love to talk about bad clients. Those evil clients. Argh! The number of times I’ve found myself in a heady and downward spiralling debate, nursing a glass of scotch. So if you think this is one lengthy rant bitching and pissing about a shitty client—you’ve come to the right place.

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Every Tuesday, you can expect practical advice on positioning tailored for business leaders. Written by Paul Syng.



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