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The only thing worse than clients who don’t pay are the ones who sue you. Welcome to Chapter Seven of SQUAD. Today we’re talking about the nasty side of running a design business. We’ll also do deep dives on how to manage and set expectations from the previous Chapter.
But before we begin, this elaborate essay, I want to share another exciting project I started three days ago. The idea for doing it, however, has been in the making for some months.
What is this new project? I’ve started to Write Every Day. What am I writing? Start by reading Page 1 and find out for yourself. Plus, if I told you the topic here, Page 3 would become pointless. But without Page 2 you wouldn’t have any common thread. I reckon Page 1 is eager to meet you.
What does this mean? Every day, for two focused hours, in the morning I’m at my desk writing and designing. More on my love for making below.
Back to today’s Chapter.
Yes, I have been sued. It’s not glamourous—any resemblance to Suits is mere coincidence. Having a healthy client relationship go hostile, especially for first time operators or a small studio, is demoralising, painful and, at times, humiliating. Borderline depressive, too.
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