After reading Blink I began to connect the dots. Ten minutes later I was proud of a giraffe.
[Advertising & Jobs]
I had been sitting at my corner desk, brandished with a self-imposed designation OCD (Oddly Creative Director) on the pin-up board, surfing in a paradoxical wave of ideas.
*Or daydreaming porn in other words. Funny how my boss would call me in on it every-freakin-time.*
As a copywriter, working in advertising, I was given the challenge of coming up with erotic content for a condom brand.
[Yippee! Followed by a victory dance, is what happened in my head earlier during the week, when this assignment was handed over to me.]
The kinky-led-porn-education-lasting-three-whole-days that followed only gave me a handful of jerky conclusions. I realised I hadn’t been inspired, nor had I been transported into an elevated state where the mind can seamlessly forge kick-ass words to form beautiful lines.
With only an hour left to the deadline my boss stepped up to my desk, scanned the lines I had been chasing in hope of brilliance to strike any-moment-now and in the blink of an eye connected line four to nine to three to eleven (scrapping away residue), making one giant mental note as if being spiritually taken.
Three and a half seconds later, he was out smoking in the hallway because he’d put together the most stimulating copy before our eyes like a magician seconds before.
[While others, used to such displays of genius, labelled it experience, I was convinced that my boss was secretly Superman.]
Only after reading Blink many years later did I realise my boss was the perfect example of instinctive thinking. He would, like a snooty designer, decide if something would work or not in seconds of sight.
Even Steve Jobs took snap decisions throughout his career and followed a similar school of thought. From discovering a mouse at XEROX to introducing the iPod, Jobs defied experts and consumer focus groups. He was known to walk into a room and have his team work on something because he knew what experts with tons of data could never imagine.
“Consumers cannot tell you what they need,” – Steve Jobs.
Malcolm has outlined this with a beautiful Pepsi & Coke challenge. Its the perfect example of market research experts funnelling millions of dollars into an orgy of ambiguous pursuits.
A sweeter drink will always pass the taste test and Coke never realised their victory was at the bottom of the can. (Read the book to know more.)
Often graphic designers or advertising-folk fight with clients over ideas because their gardener (apparently better perspective) or two-year-old, suckling on a nipple (sarcasm intended) have better foresight of their business. In other words, if you were to ask an architect to write you a prescription for migraines, you better be prepared to deal with a whole new set of problems.
[Women & Clients]
If you were to ask a girl what kind of a man she’s looking for and then have her meet ten different men, you’d be surprised she’d pick the one far off the list. Hey! There’s research to prove it. Said Malcolm himself.
I personally enjoyed this chapter for the obvious reasons but also because Neil Strauss (The Game) from the pickup-artist world had a similar theory on the subject.
[Book review on The Game also coming soon. BTW. In a matter-of-fact tone.]
How do you impress a hot girl at the bar or a boss in an elevator in less than 30 seconds? By effectively understanding how people thin-slice you can overcome this anxiety of pitch. In both scenarios you’re trying to sell yourself.
And I think Guy Kawasaki had the best solution to the new client/boss problem (not mentioned in the book). If you’re going to pitch to a client with only 30 seconds (assume time taken in elevator to travel from ground floor to the 2nd floor) then you better focus on selling the idea of what it is you do.
[Jobs inspired people in the same time in an elevator.]
Neil Strauss teaches you to frame and prime girls with anecdotes, memorised lines and some practiced bar tricks. In short, 30 seconds and you blow the girls mind. BANG! You’ve scored “A” on first impression as the most interesting man (like, ever).
Simply put, women have no idea what they’re chasing (like consumers who’ve got no clue of what they want). And because we thin-slice (make snap judgements) based on stereotypical prejudices you can be rest-assured this affects us all.
[Conclusion]
Blink is nothing short of genius. The book illustrates with various thought-evoking examples of how instinctive-thinking or snap decisions can do extremely well or go horribly wrong if born from a naive and unexperienced expert.