• Ramp: The Best Experience Is the One You Don’t See

    Ramp: The Best Experience Is the One You Don’t See

    Ramp, Eric Glyman, and the position they built by accident and never named A note before we begin: I have been watching Ramp for a while now, and I think highly of what Eric Glyman and his co-founders have built.…

  • Fin: The Man Who Hated Bots Now Sells the Most Personal One

    Fin: The Man Who Hated Bots Now Sells the Most Personal One

    I have been following what Intercom, now Fin, has been building for years. Eoghan McCabe’s willingness to destroy a functioning business to rebuild it around a conviction is rare, and it deserves to be taken seriously. This analysis exists because…

  • Up Didn’t Build a Bank. It Built a Generation of Savers

    Up Didn’t Build a Bank. It Built a Generation of Savers

    A note before you read this: Dom, Grant, Xavier: I have been watching what you have built with genuine admiration for the past few weeks. Up is one of the few products in Australian finance where you can trace a…

Dive deep into business, brand and strategy.

  • Your Brand is Not Your Problem

    Your Brand is Not Your Problem

    Every day on LinkedIn, I see another post about “building your brand.” The advice is always the same: Create a distinctive visual identityDevelop your brand voiceStand out from competitorsTell your storyBe authentic They’re not wrong. But they’re only scratching the surface — quite literally. These are all outside-in expressions of…

  • PSA on AI — You’re using it wrong

    PSA on AI — You’re using it wrong

    “For this invention will produce forgetfulness in the minds of those who learn to use it, because they will not practice their memory.” This was Socrates, as recounted by Plato, warning about the invention of writing in Phaedrus. His concern? That reliance on external tools would weaken our cognitive abilities.…

  • The Wet Water Liquid Death Brand Marketing Strategy

    The Wet Water Liquid Death Brand Marketing Strategy

    (A quick note before we begin: The first half of this article deliberately employs the kind of marketing speak I constantly see on LinkedIn (hence the “Wet Water” in the title) – full of buzzwords, jargon, and superficial analysis. The second half represents how I actually see the world. This…

  • How Nike’s CEO Is Restoring the Magic of the Swoosh

    How Nike’s CEO Is Restoring the Magic of the Swoosh

    The Swoosh is struggling. Nike, once the undisputed champion of athletic excellence, has hit some serious speed bumps. Market share dropping, wholesale partners frustrated, and competitors nipping at their heels. Not exactly what you’d expect from a brand that taught us to “Just Do It.” Enter Elliott Hill, Nike veteran…

  • The Real Problem With the 4Ps Is How My CMO Uses Them

    The Real Problem With the 4Ps Is How My CMO Uses Them

    As a CEO, I hear the 4Ps—Product, Price, Place, Promotion—come up a lot. They’re supposed to be the foundation of marketing, but the way they’re used often leaves me scratching my head. Instead of creating clarity, the 4Ps can become a barrier when CMOs fail to connect them to business…

  • How to position a Deodorant

    How to position a Deodorant

    I’ve written this because positioning is one of the most misunderstood yet powerful tools in business strategy. If you’ve ever struggled to explain what makes your product different—or felt like your marketing isn’t connecting with your audience—it’s not your product; it’s your positioning. In this piece, I’ll show you (using…

  • Marketers, It’s Time to Strip

    Marketers, It’s Time to Strip

    Not literally (unless your campaign really calls for it). Marketing has become bloated with meaningless buzzwords, outdated thinking, and false divides that do more to confuse than clarify. It’s time to get back to the essentials: aligning with business outcomes, understanding the fundamentals, and, most importantly, selling to humans. 1.…

  • The Hairy Arm Technique: For designers and writers

    The Hairy Arm Technique: For designers and writers

    Ever been asked to present three options to a client? You know, because that’s just how things are done? Early in my career, running an agency and working with Fortune 500 companies, I learned one thing fast: clients always pick the wrong option. Enter ‘The Hairy Arm Technique.’ (Thanks, James…

  • How DARE You Talk SH*T About the 4Ps

    How DARE You Talk SH*T About the 4Ps

    (Read this first) Oh, really? How about a reality check? It’s ironic. People defend the 4Ps like they’re the Magna Carta, but toss around terms like “B2B vs. B2C” or “brand positioning” without thought—terms that overlap or state the obvious. Truth? A business always sells to a person (hello, H2H),…

  • Stop blaming CEOs for not valuing marketing

    Stop blaming CEOs for not valuing marketing

    This rant was inspired by Emma’s post. McKinsey’s latest research shows that companies with marketing at their core grow twice as fast. Yet only 4% of FTSE 100 companies have marketing leaders in the C-suite. The typical response? Blame CEOs for not understanding marketing’s value. But here’s the uncomfortable truth:…

  • What Simba’s Dad, Mufasa, Knows About Positioning

    What Simba’s Dad, Mufasa, Knows About Positioning

    When Mufasa appears to Simba in the clouds, he says four words that change everything: “Remember who you are.” This moment from The Lion King reveals a profound truth about positioning that most marketers miss entirely. Because when marketers talk about positioning, they’re not really talking about positioning at all.…

  • REIMAGINING CALENDLY: OWNING TIME

    REIMAGINING CALENDLY: OWNING TIME

    (Recent analyses have noted Calendly’s shift toward competing with other scheduling tools, reflecting a response to market maturity. However, this approach misses a larger opportunity… Please see Anthony’s post first.) Why Calendly’s 2024 Positioning Shift Misses the Bigger Opportunity In 2024, Calendly made its first major positioning shift in eight…

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