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Dentsu’s Chairman on “The Big Game Mentality”

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Some time ago, I had the opportunity to sit across the table, at a conference, with a man who turned around a 3 million company (Rediff DY&R) into a 100 million powerhouse, almost overnight.

Sporting a ponytail, and alive with experience, Mr. Sandeep Goyal, Chairman, Dentsu Advertising (the biggest agency in the world — holds the official account for Toyota, Honda, all major sporting events of the world, including the Olympics and much much more…), is a veteran of the advertising world. He’s gone from the A-list to jobless, and back, in one roller-coster ride.

What made this encounter interesting and heuristic was the fact that Mr. Goyal’s journey began from Chandigarh (I went to college and started a company here) — a small town boy who’s dream was to reach the moon. And, the fact that he shared, with us, his theory of ‘The Big Game Mentality,’ which separates small businesses from larger ones.

Simply put, it’s about how a batsman can go into a stadium, packed with thousands of fans, remain focused on the ball and hit a sixer.

He also talked about how most individuals overlook the very basics. These would include business cards (which is for immediate representation), being punctual, putting in that extra bit, rewarding your team visibly and building an online presence (simply because people want to Google you).


This brings me to an argument of: 1. Why branding yourself is important, 2. How developing an online presence can help one generate more business and come across as a company of today and, 3. Why staying focused and planning for the long term can keep you sailing higher.


Branding is one of the most underrated industry today (didn’t add too much context there but on especially holds true for Digital Product space). Usually, business plans revolve around infrastructure, people and annual projections etc. — leaving the idea of creating a professional looking identity far behind. And, in most cases, businesses hire unprofessional folks to design their logo (in a hurry, and with peanut budgets), and later tend to stagnate, simply because they lack in presentation.

Because your brand identity is not just visual designs but answering the strategic why we exist (and not the what and how), impact intended and defining True North (Read products with an opinion). Branding is going to leave an impression on your customer/user, I suggest you give it the due importance it deserves — involving a brand strategist in the initial conversation can make all the difference.

In today’s date, we’re littered with technology i.e. handhelds that access your mail, broadband internet and — primarily because of these — the advent of social media, we’re expected to be Google ready. People are constantly accessing this new media for all sorts of information. Lets not leave behind the large corporates that access the Facebook, Linkedin and Twitter accounts of prospective and existing employees. By building an online profile, you get the benefits of being available to the whole world and also access networks of like-minded people.

And lastly, staying focused on a long term goal is one of the most difficult as well as essential requirements of growth (think thirsty crow, one pebble at a time). With a clear strategy in mind, all the activities undertaken lead and build towards one single point — increasing the chances of hitting the target. Therefore, in conclusion, grow your brand like a seed — with its roots deep-seated in the ground, and with a single-minded proposition.

Also published: Medium & H Degree

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PSD

Is India the worst for digital nomads?

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According to 70 nomads on NomadList, India is probably one of the worst places to work scoring poorly on almost all categories. Internet, gays and women have it so bad you can’t help but cringe. Quartz chimes in.


This is fucking insane!


Having lived and worked in Chandigarh, New Delhi, Mumbai and New York I can’t seem to wrap my head around this data. I owe this self-inflicted-debate a fair trial.

Firstly, calling Mumbai’s nightlife “okay” by any stretch is teetotalism two point zero. But fucking partying right up there with London, Toronto and New York is the least of my worries for this essay.

Secondly, in Mumbai, everyone speaks English. It’s the one and only place, in India, where English is the most natural and acceptable way to communicate, with everyone. Everyone.

This data feeds into this perceived “generalised” notion of what is happening in India.


“We saw cows and people pooping on the street and beggars everywhere. It smells bad too.”


Have you seen the world’s most expensive house?

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Antilia #365 on paulsyng.com/365


A Mumbai only erection. Case in point.

There is wealth and poverty everywhere, including North America and Europe. The US owes Trillions of dollars. But that’s not indicative of ground realities in entirety.

Data is not equal to the truth. Get over it.

I can’t speak on the behalf of women and gay but how can internet get a bad name in India? Airtel! Are you listening? India practically survives on it. Isn’t India one of the biggest outsourcing hubs in the world? I’ve experienced the days of dial-up and 4G on my iPhone 6 Plus and never did I have issues with internet speed.


Like, never.*


I think I’ve pointed out several holes in what appears to be fairly simple user-generated-data which reminds me of a similar story over at Zomato. I don’t want to be the teetotaller or shout negative about something positive these aggregators-of-opinion are trying to do.

The point I wish to drive home is, as products (or brands), they have to be better curators. Amassing quantity is fine. Quality control is important too.

The bright side being Indian cities score highly on the “Cheapest” list but if that’s the only category you’re attracting I would be a little worried.

*Ok, almost never. But, still.

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PSD

The Tesla of Online Airline Ticket Booking is Virgin

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The notorious flag glooming over most airline ticketing portals is hanging on a price pole. Commissions are held back like a receding hairline. I’d rather shave it than wax nostalgic sporting a comb over.

Hemmed on that flag are the letters “FUCK” in big bold letters, underlined, enclosed in a starburst, catching a welfare fluff.

“It’s got to be fucking cheap bro! Fucking cheap as fuck,” the users or travellers have you believe. Like, calm your tits mate.

There are experts, who’ve swam the seven seas doing only what I can imagine to be a cocktail of playing cabin tease and conveyor belt burlesque, while navigating the broken and hidden treasures of depleting hairlines.

(No, seriously… respect bro.)

Past the barrage of crappy and overwhelming experiences I found comfort, trust and connection in the following four places. Clear indicator of commitment issues, however, doesn’t stop me from having a lover.

The first two examples are my favourite followed by two I have recently discovered and found to have an instant infatuation for because, let’s be honest, everything else is visually and functionally haemorrhoid-inducing.

I intend to focus on the experiences and not the cheapest fucking fare. Although all of the shortlists do that very well. In this blog we will explore the first two. I will spend some time on the following two and come back with my observations and two fucking cents in part two.

“Hey Paul! They have shareholders, people, bills, product strategy and there’s an audience for what they are selling. And they seem to be doing well,” you say.

They aren’t bad people. You know what, good on them for trying. But, guess what, it’s my party so let’s dive into an adolescent-pee-free pool for a change.

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1. Cleartrip
The best user experience hands down. Form meets function rests here. The website, iPhone app and Apple Watch app work so beautifully every-single-time. Platform agnostic 101. UX and UI gods have spoken.

Everything is intuitive and where I want it to be. No crappy banner ads punching you square in the chin, anywhere.

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A log of your trips is available from an icon at the bottom of the screen, the Expressway feature makes booking Uber-like easy and the Passbook entry one gets on making a booking.

Mmm…

Every little ding dang whoosh is a tease. Ok, maybe I got carried away there but I can balance it out by cracking a whip on the logo dressed in To Do List overalls. Visit Cleartrip.

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2. Virgin America
The only (which I’m aware of) brand-and-user-led (not just user-led but bringing the brand voice into context is so fucking rare) non-template design comes from approaching the entire experience from scratch. Kind of like Tesla’s approach to building electric cars ground up and not trying to retro fit electric motors into a chassis meant for gas engines but for websites.

Same level of epic cool.

Work & Co (a digital company) approached the design with the following framework focusing on the purchase path.

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Joe Stewart & Felipe Memoria talk about Virgin America’s new site.

You can watch the clip here and read the case study here.

They also talk about experimenting with their agency model and working collaboratively by setting up an outpost at the client’s office. And no presentations. In another article Joe talked about exploring Pentagram’s model where Partners lead projects. Another elaborate discussion on why the current agency model is broken for a future blog.

Visit VirginAmerica.com.

Did you catch that? Let me just pause you here for a second. These two products are great examples of the former when design is user-function-led and the later doing all the above but also bringing brand (Virgin) into context.

That is fucking key. The brand voice is not an aesthetic layer but deep-seated- a part of the function and behaviour- a compelling story for the user to experience.

The lack of brand in the digital universe is cringe worthy. More on that in a future blog.

Adioso and Kiwi reviews and impressions coming in part two. We request all passengers to fasten their seat belts and hang tight.

Be sure to checkout my #365 Day Project on instagram.com/paulsyng.

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I think I’ve been watching a lot of Bill Burr. Fuck.