{"id":2728,"date":"2025-05-10T14:58:45","date_gmt":"2025-05-10T18:58:45","guid":{"rendered":"https:\/\/paulsyng.com\/blog\/?p=2728"},"modified":"2025-05-10T15:17:05","modified_gmt":"2025-05-10T19:17:05","slug":"the-b2b-saas-dumpster-fire","status":"publish","type":"post","link":"https:\/\/paulsyng.com\/blog\/the-b2b-saas-dumpster-fire\/","title":{"rendered":"The B2B SaaS Dumpster Fire"},"content":{"rendered":"\n<p>You\u2019ve got product marketers doing \u201cproduct positioning.\u201d<\/p>\n\n\n\n<p>If that alone doesn\u2019t make you pause, let me expand.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Product Marketers \u2260 Positioning Strategists<\/strong><\/h5>\n\n\n\n<p>Let\u2019s start with a simple fact:<\/p>\n\n\n\n<p>Product marketers are 1P of the 4Ps of marketing.<br>Price. Product. Place. Promotion.<\/p>\n\n\n\n<p>Most of them can\u2019t even name all four, let alone use them in conversation with the CEO or CFO.<\/p>\n\n\n\n<p>They live in <em>product land<\/em>.<\/p>\n\n\n\n<p>Features, releases, sales enablement, and roadmap updates. <\/p>\n\n\n\n<p>Useful stuff. Necessary, even.<\/p>\n\n\n\n<p>But here\u2019s the truth no one wants to say out loud:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong><em>If you can\u2019t get in the room with the CEO and CFO, you are not setting business direction.<\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n<p>You\u2019re not doing positioning.<br>You\u2019re downstream.<br>You&#8217;re interpreting, not deciding.<\/p>\n\n\n\n<p>Let\u2019s calm down about who owns what.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Starting with What You Sell? You Already Lost<\/strong><\/h4>\n\n\n\n<p>Here\u2019s how it usually goes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Let\u2019s start with the features.<\/li>\n\n\n\n<li>Map them to jobs-to-be-done and workflows.<\/li>\n\n\n\n<li>Translate those into benefits.<\/li>\n\n\n\n<li>Then stretch benefits into outcomes.<\/li>\n\n\n\n<li>Redo the homepage copy.<\/li>\n\n\n\n<li>And now we\u2019ll call it \u201cpositioning.\u201d<\/li>\n<\/ul>\n\n\n\n<p>This is tactical framing.<br>Not positioning.<\/p>\n\n\n\n<p>Why?<\/p>\n\n\n\n<p>Because it starts with what <em>you<\/em> want to sell, not what <em>they<\/em> are trying to buy.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>What\u2019s the First Step of Real Positioning?<\/strong><\/h4>\n\n\n\n<p>Ask this:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>\u201cWhat are people actually buying?\u201d<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p>Not what you&#8217;re shipping. Not what you wish they saw.<br>What they <em>actually believe<\/em> they\u2019re buying.<\/p>\n\n\n\n<p><strong><em>That gap:<\/em><\/strong> the one between what they think they\u2019re getting vs. what you&#8217;re trying to say, is where positioning lives.<\/p>\n\n\n\n<p>Because people don\u2019t buy workflows.<br>They don\u2019t buy integrations.<br>They buy identity, meaning, and certainty.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Positioning Is Identity, Not Inventory<\/strong><\/h4>\n\n\n\n<p>Positioning starts in the market&#8217;s mind, not the product manager&#8217;s.<\/p>\n\n\n\n<p>It\u2019s psychological, not mechanical.<\/p>\n\n\n\n<p>And if you haven\u2019t read <em>Positioning: The Battle for Your Mind<\/em> by Al Ries and Jack Trout, start there. That\u2019s not a suggestion. That\u2019s required reading.<\/p>\n\n\n\n<p>Let\u2019s make it real:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Salesforce doesn\u2019t sell CRM. It owns <em>growth<\/em>.<\/li>\n\n\n\n<li>HubSpot doesn\u2019t sell automation. It owns <em>inbound<\/em>.<\/li>\n\n\n\n<li>Atlassian doesn\u2019t sell tickets. It owns <em>teamwork<\/em>.<\/li>\n\n\n\n<li>Stripe doesn\u2019t sell payments. It owns <em>infrastructure<\/em>.<\/li>\n\n\n\n<li>Gong doesn\u2019t sell call recordings. It owns <em>intelligence<\/em>.<\/li>\n<\/ul>\n\n\n\n<p>None of these brands started with what they built.<br>They started with what people wanted to believe.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Positioning Is a CEO Function. <\/strong><br><strong>Full Stop.<\/strong><\/h4>\n\n\n\n<p>If positioning decides:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What we are<\/li>\n\n\n\n<li>Who we serve<\/li>\n\n\n\n<li>How we win<\/li>\n\n\n\n<li>Where we invest<\/li>\n\n\n\n<li>What we ignore<\/li>\n<\/ul>\n\n\n\n<p>\u2026then it&#8217;s a business design decision, not a messaging one.<\/p>\n\n\n\n<p>That means:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>CMO = <\/strong><em>may facilitate<\/em><\/li>\n\n\n\n<li><strong>CPO = <\/strong><em>may support<\/em><\/li>\n\n\n\n<li><strong>Product marketing = <\/strong><em>may translate<\/em><\/li>\n<\/ul>\n\n\n\n<p>But the <strong>CEO <\/strong><em>owns it.<\/em><\/p>\n\n\n\n<p>Because only the CEO can align culture, product, pricing, ops, and capital behind one position.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Signs You\u2019ve Got a Positioning Dumpster Fire<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No one can agree on what the company is \u201creally about\u201d<\/li>\n\n\n\n<li>Sales keeps reinventing the story<\/li>\n\n\n\n<li>Product is building for ten personas<\/li>\n\n\n\n<li>Marketing is chasing trends<\/li>\n\n\n\n<li>Customers describe you in ways that feel&#8230; off<\/li>\n\n\n\n<li>Your own team can\u2019t pitch you in 10 seconds<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>What to Do Instead (CEO Playbook)<\/strong><\/h4>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Step 1: Ask the Hard Question<\/strong><\/h5>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWhat are people <em>really<\/em> buying when they buy from us?\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>Let your team answer. No judging. Just listen.<\/p>\n\n\n\n<p>Then ask again:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWhat are we trying to sell?\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>Find the gap. That\u2019s where positioning work begins.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Step 2: Define Your One Word<\/strong><\/h5>\n\n\n\n<p>What\u2019s the <strong><em>noun<\/em><\/strong> you want to own in their mind?<\/p>\n\n\n\n<p>Not \u201cbetter.\u201d Not \u201cmodern.\u201d Not \u201cintelligent.\u201d<br>A <em><strong>noun<\/strong>.<\/em><\/p>\n\n\n\n<p>Examples:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Speed<\/em><\/li>\n\n\n\n<li><em>Trust<\/em><\/li>\n\n\n\n<li><em>Clarity<\/em><\/li>\n\n\n\n<li><em>Simplicity<\/em><\/li>\n\n\n\n<li><em>Control<\/em><\/li>\n\n\n\n<li><em>Power<\/em><\/li>\n<\/ul>\n\n\n\n<p>Positioning is about <strong><em>owning a concept<\/em><\/strong>, not describing a feature.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Step 3: Test for Ownership<\/strong><\/h5>\n\n\n\n<p>Ask ten customers:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWhen you think of us, what\u2019s the first word that comes to mind?\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>If your word isn\u2019t showing up unprompted, you don\u2019t own it.<br>You\u2019re renting it at best. Read <a href=\"https:\/\/www.linkedin.com\/posts\/paulsyng_build-what-people-want-has-to-be-one-activity-7315753762667524097-eMZZ?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAAAHWXEMBpO6eNBdsNgzn0H0VshDRnMOz6gU\" target=\"_blank\" rel=\"noopener\">this<\/a> for context.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Step 4: Align Everything to the Word<\/strong><\/h5>\n\n\n\n<p>Filter every part of the business:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product roadmap<\/li>\n\n\n\n<li>Customer support<\/li>\n\n\n\n<li>Pricing<\/li>\n\n\n\n<li>Brand tone<\/li>\n\n\n\n<li>Hiring<\/li>\n<\/ul>\n\n\n\n<p>Ask: <strong><em>Does this reinforce the word we want to own?<\/em><\/strong><\/p>\n\n\n\n<p>If not: cut, fix, or realign.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Commonly Asked Questions by Product Marketers<\/strong><\/h4>\n\n\n\n<h5 class=\"wp-block-heading\">&#8220;But what if a competitor copies our position?&#8221;<\/h5>\n\n\n\n<p>Competitors can mimic messaging, but positioning isn&#8217;t messaging.<\/p>\n\n\n\n<p>Positioning involves expensive, strategic, irreversible decisions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Amazon owns convenience through massive infrastructure.<\/li>\n\n\n\n<li>Tesla owns the future through relentless innovation.<\/li>\n\n\n\n<li>Patagonia owns sustainability through rejecting profitable deals.<\/li>\n<\/ul>\n\n\n\n<p>Competitors may claim the same idea, but without fundamentally changing their entire business model, they&#8217;ll never truly occupy your mental territory.<\/p>\n\n\n\n<p>Positioning is who you are, not what you say.<\/p>\n\n\n\n<p>Read <a href=\"https:\/\/paulsyng.com\/blog\/the-four-levels-of-market-position-most-never-reach-level-2\/\">this<\/a> for context.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Daily Language CEOs Can Use to Anchor Positioning<\/strong><\/h4>\n\n\n\n<p>Simple, ten-word phrases to keep everyone on-track:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cEvery decision must reinforce the one word we own.\u201d<\/li>\n\n\n\n<li>\u201cIf customers don\u2019t repeat it, it\u2019s not positioning.\u201d<\/li>\n\n\n\n<li>\u201cPositioning is business design, not brand design.\u201d<\/li>\n\n\n\n<li>\u201cWe sell what they believe, not what we build.\u201d<\/li>\n\n\n\n<li>\u201cStart with what they\u2019re buying, not what we\u2019re selling.\u201d<\/li>\n\n\n\n<li>\u201cIf we confuse, we lose. Tighten the story.\u201d<\/li>\n\n\n\n<li>\u201cEverything we do should echo our position.\u201d<\/li>\n\n\n\n<li>\u201cCampaigns end. Positioning doesn\u2019t.\u201d<\/li>\n<\/ul>\n\n\n\n<p>Say one of these daily. Make it gospel.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>The Boring Stuff That Works<\/strong><\/h4>\n\n\n\n<p>Let\u2019s be honest. This work isn\u2019t always sexy.<\/p>\n\n\n\n<p>Sometimes the fix isn\u2019t a new narrative. It\u2019s:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Removing features from your pitch<\/li>\n\n\n\n<li>Renaming plans to match buyer psychology<\/li>\n\n\n\n<li>Training sales to lead with the noun, not the features<\/li>\n\n\n\n<li>Saying \u201cno\u201d to a product that doesn\u2019t reinforce your position<\/li>\n\n\n\n<li>Running a customer interview just to hear <em>their<\/em> words<\/li>\n<\/ul>\n\n\n\n<p>This is slow, internal, boring work.<br>But it compounds.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Final<\/strong>ly<\/h4>\n\n\n\n<p>Most product marketers are doing feature translation, not positioning.<br>That\u2019s okay \u2014 <em>if they know it<\/em>.<\/p>\n\n\n\n<p>But calling that \u201cpositioning\u201d confuses teams, dilutes leadership, and derails strategy.<\/p>\n\n\n\n<p>If you\u2019re a CEO:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Own the noun.<\/li>\n\n\n\n<li>Align the business.<\/li>\n\n\n\n<li>Say it until your team says it back.<\/li>\n<\/ul>\n\n\n\n<p>Because if you don\u2019t decide what the business <em>is<\/em>, the market will.<br>And it won\u2019t be kind.<\/p>\n\n\n\n<hr class=\"wp-block-separator alignwide has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Ready to Own Your Mental Territory? Start with the Free CEO Clarity Starter Kit<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"http:\/\/claritytoscale.biz\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/paulsyng.com\/blog\/wp-content\/uploads\/2025\/05\/CEO-Clarity-Starter-Kit.png\" alt=\"\" class=\"wp-image-2710\" srcset=\"https:\/\/paulsyng.com\/blog\/wp-content\/uploads\/2025\/05\/CEO-Clarity-Starter-Kit.png 800w, https:\/\/paulsyng.com\/blog\/wp-content\/uploads\/2025\/05\/CEO-Clarity-Starter-Kit-300x300.png 300w, https:\/\/paulsyng.com\/blog\/wp-content\/uploads\/2025\/05\/CEO-Clarity-Starter-Kit-150x150.png 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a><\/figure>\n\n\n\n<p>Don\u2019t let misalignment hold your business back. The Free CEO Clarity Starter Kit gives you the tools to diagnose your positioning gaps and start building a strategy that sticks \u2014 all in minutes.<\/p>\n\n\n\n<p>Includes<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Clarity Audit<\/strong>: A 2-minute quiz to score your strategic clarity (0\u201340 scale).<\/li>\n\n\n\n<li><strong>Clarity Advisor<\/strong>: To help you answer what business you\u2019re in.<\/li>\n\n\n\n<li><strong>30-Day Positioning Mastery Course<\/strong>: A 30 day video series to align your team and market presence.<\/li>\n<\/ul>\n\n\n\n<p>Join thousands of growth-stage CEOs taking control of their mental territory. No cost, no catch. Just clarity.<\/p>\n\n\n\n<p><strong><em><a href=\"http:\/\/claritytoscale.biz\/\" target=\"_blank\" rel=\"noopener\">Get Your Free Clarity Starter Kit Now<\/a><\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You\u2019ve got product marketers doing \u201cproduct positioning.\u201d If that alone doesn\u2019t make you pause, let me expand. Product Marketers \u2260 Positioning Strategists Let\u2019s start with a simple fact: Product marketers are 1P of the 4Ps of marketing.Price. Product. Place. Promotion. Most of them can\u2019t even name all four, let alone use them in conversation with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2730,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[75],"tags":[],"class_list":["post-2728","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature"],"_links":{"self":[{"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/posts\/2728","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/comments?post=2728"}],"version-history":[{"count":3,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/posts\/2728\/revisions"}],"predecessor-version":[{"id":2732,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/posts\/2728\/revisions\/2732"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/media\/2730"}],"wp:attachment":[{"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/media?parent=2728"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/categories?post=2728"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/tags?post=2728"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}