{"id":1964,"date":"2024-08-12T15:01:07","date_gmt":"2024-08-12T19:01:07","guid":{"rendered":"https:\/\/paulsyng.com\/blog\/?p=1964"},"modified":"2024-08-12T15:06:27","modified_gmt":"2024-08-12T19:06:27","slug":"how-to-become-a-billionaire-by-ignoring-your-customers","status":"publish","type":"post","link":"https:\/\/paulsyng.com\/blog\/how-to-become-a-billionaire-by-ignoring-your-customers\/","title":{"rendered":"How to become a Billionaire by ignoring your customers"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

The customer is always right” mantra is probably the dumbest thing business school professors burnt into naive and tender minds.<\/p>\n\n\n\n

The real world is a classroom that destroys textbook knowledge on a daily basis.<\/p>\n\n\n\n

Reality is.<\/p>\n\n\n\n

The most successful tech companies got filthy rich by\u2026 drumroll please\u2026 completely ignoring their customers?<\/p>\n\n\n\n

Yep, you heard that right.<\/p>\n\n\n\n

Ignoring.<\/p>\n\n\n\n

Their.<\/p>\n\n\n\n

Customers.<\/p>\n\n\n\n

Sounds like business suicide, doesn’t it? daily<\/p>\n\n\n\n

But stick with me because this might just be the most profitable piece of advice you’ve ever heard. <\/p>\n\n\n\n

\n\n\n\n

Watch this<\/a> from 17:14 onwards (or the whole thing)<\/p>\n\n\n\n

\n\n\n\n

Let’s talk about NVIDIA, the $300 billion tech giant.<\/p>\n\n\n\n

Well, who isn’t talking about them right now?<\/p>\n\n\n\n

Their co-founder, Jensen Huang, spilled the beans on their early days, and it’s wildly accurate of how reality actually works.<\/p>\n\n\n\n

Jensen ignored their customers for FIVE WHOLE YEARS.<\/p>\n\n\n\n

No customer surveys.
No focus groups.
Nada.<\/p>\n\n\n\n

And now they’re swimming in cash like Scrooge McDuck.<\/p>\n\n\n\n

But how?
But why?<\/p>\n\n\n\n

And how did that not tank their business?<\/p>\n\n\n\n

Jensen understood something fundamental about their industry.<\/p>\n\n\n\n

It’s called Moore’s Law.<\/p>\n\n\n\n

Now, don’t worry; I’m not going to get all nerdy on you.<\/p>\n\n\n\n

TLDR; \u2014 Computer stuff gets twice as good and half as expensive roughly every two years.<\/p>\n\n\n\n

NVIDIA looked at this and thought, “Hey, if we just focus on making our stuff twice as good every year, we’ll be golden.”<\/p>\n\n\n\n

And you know what?
They were right.<\/p>\n\n\n\n

But what If they had listened to their customers, they might have missed this.<\/p>\n\n\n\n

Why?<\/p>\n\n\n\n

Because most of us don’t think in terms of exponential growth.<\/p>\n\n\n\n

We think in small, incremental steps.<\/p>\n\n\n\n

Think about your morning commute.<\/p>\n\n\n\n

If I asked you how to improve it, you’d probably say something like, “Less traffic” or “A more comfortable car seat.”<\/p>\n\n\n\n

You wouldn’t say, “I want a teleportation device that instantly zaps me to my office.”<\/p>\n\n\n\n

But sometimes, that sci-fi leap is exactly what transforms industries.<\/p>\n\n\n\n

(For the old nerds: “We want a faster horse.”)<\/p>\n\n\n\n

So, what does this mean for you?<\/p>\n\n\n\n

Well, it doesn’t mean you should completely ignore your customers.<\/p>\n\n\n\n

But it does mean you should trust your gut sometimes.<\/p>\n\n\n\n

Especially if your gut is telling you something big is coming.<\/p>\n\n\n\n

Think about it.<\/p>\n\n\n\n

Did anyone ask for an iPhone before it existed?<\/p>\n\n\n\n

Nope.<\/p>\n\n\n\n

But Apple trusted their vision, and look where we are now.<\/p>\n\n\n\n

So here’s the million-dollar question:<\/p>\n\n\n\n

How do you know when to listen to your customers and when to trust your vision?<\/p>\n\n\n\n

It’s all about balance.<\/p>\n\n\n\n

You need to understand your industry inside and out.<\/p>\n\n\n\n

Know its rhythms, its patterns, and its fundamental laws.<\/p>\n\n\n\n

Then, use that knowledge to inform your vision.<\/p>\n\n\n\n

And sometimes, that might mean taking a leap of faith.<\/p>\n\n\n\n

Even if your customers aren’t asking for it yet.<\/p>\n\n\n\n

Because, true innovation often means creating something people don’t even know they need yet.<\/p>\n\n\n\n

It’s scary.
It’s risky.
It’s unknown.<\/p>\n\n\n\n

But it can also be incredibly rewarding.<\/p>\n\n\n\n

So, what’s the big picture here?<\/p>\n\n\n\n

Innovation isn’t just about incremental improvements.<\/p>\n\n\n\n

It’s about seeing the future before anyone else does.<\/p>\n\n\n\n

It’s about understanding the fundamental principles of your industry so well that you can predict its future.<\/p>\n\n\n\n

And sometimes, it’s about having the courage to ignore the noise and trust your vision.<\/p>\n\n\n\n

Ready to give it a shot?<\/p>\n\n\n\n

Here are three things you can do immediately:<\/p>\n\n\n\n

    \n
  1. Deep dive into your industry.
    Learn its fundamental principles inside and out.<\/li>\n\n\n\n
  2. Think big.
    Don’t just ask, “What do my customers want now?” Ask “What will they need in the future?”<\/li>\n\n\n\n
  3. Trust your gut.
    If your industry knowledge and vision tell you that something big is coming, have the courage to pursue it.<\/li>\n<\/ol>\n\n\n\n

    Remember, the next big innovation might not be what people are asking for.<\/p>\n\n\n\n

    It might be what they don’t even know they need yet.<\/p>\n\n\n\n

    So go ahead, trust your vision.<\/p>\n\n\n\n

    You might just change the world.<\/p>\n","protected":false},"excerpt":{"rendered":"

    The customer is always right” mantra is probably the dumbest thing business school professors burnt into naive and tender minds. The real world is a classroom that destroys textbook knowledge on a daily basis. Reality is. The most successful tech companies got filthy rich by\u2026 drumroll please\u2026 completely ignoring their customers? Yep, you heard that […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[64],"tags":[],"class_list":["post-1964","post","type-post","status-publish","format-standard","hentry","category-ybyb"],"_links":{"self":[{"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/posts\/1964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/comments?post=1964"}],"version-history":[{"count":2,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/posts\/1964\/revisions"}],"predecessor-version":[{"id":1966,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/posts\/1964\/revisions\/1966"}],"wp:attachment":[{"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/media?parent=1964"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/categories?post=1964"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/tags?post=1964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}