{"id":1688,"date":"2023-06-10T22:08:51","date_gmt":"2023-06-11T02:08:51","guid":{"rendered":"http:\/\/paulsyng.com\/blog\/?p=1688"},"modified":"2023-10-05T09:25:16","modified_gmt":"2023-10-05T13:25:16","slug":"the-gap-between-what-youre-selling-vs-what-theyre-buying-is-empathy","status":"publish","type":"post","link":"https:\/\/paulsyng.com\/blog\/the-gap-between-what-youre-selling-vs-what-theyre-buying-is-empathy\/","title":{"rendered":"The Gap Between &#8220;What You\u2019re Selling&#8221; vs &#8220;What They\u2019re Buying&#8221; is Empathy"},"content":{"rendered":"\n<p>You\u2019re probably thinking, \u201cI\u2019ve got a phenomenal product or service. Why aren\u2019t customers breaking down my doors?\u201d&nbsp;<\/p>\n\n\n\n<p>Truthfully, when you\u2019re waist-deep in the trenches of your product or service, it\u2019s easy to get tunnel vision. You think, \u201cOh, my new Vision Brag 5000 has a 20% faster thingamabob and twice the storage capacity of the Meta 500!\u201d&nbsp;<\/p>\n\n\n\n<p>Meanwhile, your customer is yawning and wondering what\u2019s for lunch. My friends, the issue is a fixation on features and a lack of connection to what your customers&nbsp;<em>actually<\/em>&nbsp;care about. It\u2019s a classic case of \u201ccan\u2019t see the forest for the trees.\u201d&nbsp;<\/p>\n\n\n\n<p>Human psychology dictates that we\u2019re inherently focused on ourselves &#8211; our creations, our developments, our features. But your customer? They don\u2019t care about you; they care about themselves.&nbsp;<\/p>\n\n\n\n<p>Shocking, I know!<\/p>\n\n\n\n<figure class=\"wp-block-image alignwide size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/paulsyng.com\/blog\/wp-content\/uploads\/2023\/06\/pexels-kevin-malik-9017727-683x1024.jpg\" alt=\"\" class=\"wp-image-1689\" srcset=\"https:\/\/paulsyng.com\/blog\/wp-content\/uploads\/2023\/06\/pexels-kevin-malik-9017727-683x1024.jpg 683w, https:\/\/paulsyng.com\/blog\/wp-content\/uploads\/2023\/06\/pexels-kevin-malik-9017727-200x300.jpg 200w, https:\/\/paulsyng.com\/blog\/wp-content\/uploads\/2023\/06\/pexels-kevin-malik-9017727-1024x1536.jpg 1024w, https:\/\/paulsyng.com\/blog\/wp-content\/uploads\/2023\/06\/pexels-kevin-malik-9017727-1365x2048.jpg 1365w, https:\/\/paulsyng.com\/blog\/wp-content\/uploads\/2023\/06\/pexels-kevin-malik-9017727-1200x1800.jpg 1200w, https:\/\/paulsyng.com\/blog\/wp-content\/uploads\/2023\/06\/pexels-kevin-malik-9017727-1980x2970.jpg 1980w, https:\/\/paulsyng.com\/blog\/wp-content\/uploads\/2023\/06\/pexels-kevin-malik-9017727-scaled.jpg 1707w\" sizes=\"auto, (max-width: 683px) 100vw, 683px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">The Apple Approach: Features, Benefits, Outcomes<\/h3>\n\n\n\n<p>Let\u2019s take a stroll down Apple Lane. Their marketing prowess is legendary and for good reason.<\/p>\n\n\n\n<p>Feature: \u201cOur new iPhone has a cutting-edge 108-megapixel camera.\u201d Benefit: \u201cYou can take incredibly clear and detailed photos.\u201d Outcome: \u201cNever miss capturing a precious moment with your loved ones. Relive your best memories in vivid detail.\u201d<\/p>\n\n\n\n<p>Do you see how it evolves? Apple doesn\u2019t sell megapixels. They sell cherished memories, connection, and joy. Stop reading this and scan their website; you\u2019ll find all three elements beautifully layered into the copy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">But what about Landing Pages, Pitch Decks, and Product Copy, you ask?<\/h3>\n\n\n\n<p>So how do you take this golden nugget of wisdom and apply it to your own marketing materials? Let\u2019s break it down:<\/p>\n\n\n\n<p><strong>Landing Pages<\/strong>: Your landing page is like your storefront. It needs to grab attention. Don\u2019t lead with features; lead with emotions and solutions.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Instead of \u201cOur CRM has customizable fields,\u201d try \u201cCreate a sales process so smooth, you\u2019ll think you\u2019re dreaming.\u201d<\/li>\n\n\n\n<li>Use visuals to tell the story. For instance, instead of saying \u201cOur app saves you time,\u201d show a before-and-after scenario with visuals.<\/li>\n<\/ul>\n\n\n\n<p><strong>Pitch Decks<\/strong>: Investors are a tough crowd. But guess what? They\u2019re human too (allegedly). They\u2019re not just buying into a business; they\u2019re buying into a vision.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Don\u2019t just list features or financial projections. Paint a picture of how your product changes lives or industries. Create a story they want to be a part of. Make it personal. Ever heard of&nbsp;<a href=\"https:\/\/fourweekmba.com\/founder-problem-fit\/#:~:text=Founder%2DProblem%20Fit%2C%20as%20defined,nonetheless%20of%20the%20struggle%20required.\" target=\"_blank\" rel=\"noopener\">Founder-Problem Fit<\/a>?<\/li>\n<\/ul>\n\n\n\n<p><strong>Product Copy<\/strong>: Whether it\u2019s a product description, an ad, or a social media post, this is your chance to speak directly to the customer\u2019s heart.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nix the jargon. Use language that resonates with your audience. Connect the dots from feature to benefit to a life-changing outcome. Make them feel something.<\/li>\n<\/ul>\n\n\n\n<p>Now, consider the following:<\/p>\n\n\n\n<p><strong>The \u201cSo What\u201d Test \u2014&nbsp;<\/strong>When listing a feature, ask yourself, \u201cSo what?\u201d This drill-down technique can be eye-opening. Apply it to see if your words connect with customer desires.<\/p>\n\n\n\n<p><strong>Address Objections Head-On \u2014&nbsp;<\/strong>Understand common objections your customers might have and address them proactively. For example, if you know that price is a common objection, address it head-on: \u201cYes, our product is a premium option, and can you put a price on peace of mind and save precious time?\u201d<\/p>\n\n\n\n<p><strong>Use Social Proof \u2014&nbsp;<\/strong>Showcase logos of companies using your product, media mentions, and shout-outs. When people see that others are buying what you\u2019re selling, they\u2019ll be more inclined to jump on the bandwagon.<\/p>\n\n\n\n<p><strong>Keep it Simple, Silly! \u2014&nbsp;<\/strong>The best marketing messages are often the simplest. Find your own \u201cJust Do It\u201d statement that resonates with your customers. Keep it front and center in all your marketing materials.<\/p>\n\n\n\n<p>Finally,\u00a0Empathy is the Key to Aligning Your Sales with Customer Desires.\u00a0Listen to your customers. Understand their desires, their pain points, and their day-to-day lives. Only then can you communicate in a language that resonates with them? Now go on, empathize, and close that gap. Your customers (and your bottom line) will thank you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You\u2019re probably thinking, \u201cI\u2019ve got a phenomenal product or service. Why aren\u2019t customers breaking down my doors?\u201d&nbsp; Truthfully, when you\u2019re waist-deep in the trenches of your product or service, it\u2019s easy to get tunnel vision. You think, \u201cOh, my new Vision Brag 5000 has a 20% faster thingamabob and twice the storage capacity of the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[63,1],"tags":[],"class_list":["post-1688","post","type-post","status-publish","format-standard","hentry","category-bxd","category-syng"],"_links":{"self":[{"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/posts\/1688","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/comments?post=1688"}],"version-history":[{"count":1,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/posts\/1688\/revisions"}],"predecessor-version":[{"id":1690,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/posts\/1688\/revisions\/1690"}],"wp:attachment":[{"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/media?parent=1688"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/categories?post=1688"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/paulsyng.com\/blog\/wp-json\/wp\/v2\/tags?post=1688"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}